Field Support

Field Support

Our in-home/business installations and maintenance service has completed significant projects over the last number of years, across the water, electric, Wi-Fi and telecoms utility sectors. Most of our projects are customer-facing and in sensitive locations. Therefore, we are fully aware of the drivers towards service excellence and customer satisfaction. We also recognise that in everything we do, brand reputation is critical to our clients. Therefore, our “Customer First” attitude is always paramount.


Our ability to innovate within our business is critical to our market leading service. Information Communication Technology (ICT) and data capture is one of the areas where we have a proven track record. This has benefited our more traditional construction projects, as well as those requiring a high level of data capture.

We have a proven capability of developing new, or customising our existing systems, to the specific requirements of a contract/client. We can quickly optimise data flow and manage information (job/order book, financial and safety/quality performance), thereby avoiding duplication of activities and cost. Our clients typically have access to our systems, providing full transparency and enabling up to the minute transfer of information.

Examples of our ability in this area include our in-house developed MIMS (Cork Water Metering) and WIMS (Irish Water Metering) systems which have together managed and tracked over 2,000,000 individual tasks/jobs.

We also develop bespoke solutions using “off the shelf” products such as Geopal, Smartsheets, Fast Draft, Viewpoint, Field-view and BIM, which we integrate into our process and systems to ensure maximum efficiency across our business.

Below are examples of some of the projects we have undertaken.

Sample Projects

Mainline has installed over 40,000 electricity meters nationwide for PrePayPower Ltd. Working together with our client from the outset, we agreed a pricing structure based on an open-book approach and developed an in-house app-based job management system (JMS) with a web access portal to enable our client receive live updates and reports. At its peak, the project involved the installation of over 500 meters per week nationwide

Mainline has installed over 5,000 Climote units nationwide, as part of one of the largest social-housing regeneration schemes in Europe.

Mainline has installed over 1,000 Hub Control units nationwide.

The first step in the above project involved significant Customer-side leakage investigation works in over 14,000 homes. Overall the “First Fix” services in the West and South West Regions involved the provision of Leak Investigation Services, as well all subsequent necessary Leak Repair Works, to the external “Customer Side” pipework of Irish Water Customers. In total over 14,000 leak investigations and 3000 leak repairs were effected.