Our In-home/business Installations and Maintenance service has grown significantly over the last number of years, across the Water, Electric, WiFi and Telecoms utility sectors. Some of the projects we have undertaken are detailed below. Much of the works undertaken by Mainline are customer-facing and carried out in sensitive locations. Therefore, we are fully aware of the drivers towards Customer Service Excellence and high levels of Customer Satisfaction, and we are constantly striving to deliver step changes in this area, via effective training, and the implementation of new systems and processes.
Mainline has installed over 40,000 electricity meters nationwide for PrePayPower Ltd. Working together with our Client from the outset we agreed a pricing structure based on an open-book approach and developed an in-house IT app based Job Management System (JMS) with a Web access portal to enable our Client receive live updates and reports. At its peak the project involved the installation of over 500 meters per week nationwide.
The first step in the above project involved significant Customer-side leakage investigation works in over 14,000 homes. Overall the “First Fix” services in the West and South West Regions involved the provision of Leak Investigation Services, as well all subsequent necessary Leak Repair Works, to the external “Customer Side” pipework of Irish Water Customers. In total over 14,000 leak investigations and 3000 leak repairs were effected.