Our In-home/business Installations and Maintenance service has completed significant projects over the last number of years, across the Water, Electric, WiFi and Telecoms utility sectors. Some of the projects we have undertaken are detailed below. Much of these works undertaken by Mainline are customer-facing and carried out in sensitive locations. Therefore, we are fully aware of the drivers towards Customer Service Excellence and high levels of Customer Satisfaction, and we are constantly striving to deliver step changes in this area, via effective training, and the implementation of new systems and processes.
We fully understand that we operate in a dynamic market, with continually evolving technologies and expectations, so we constantly adapt and improve our services to meet present and future demands. We also recognise that in all we do, brand reputation is critical to our Clients, and accordingly given the often intrusive nature of our work, our “Customer First” attitude is always paramount.
ICT & DATA CAPTURE
Our ability to innovate within our business is critical to our provision of a market leading service. ICT & Data Capture is one of the areas where we have a proven track record. This has benefited several of our more traditional construction projects, as well as in particular, our projects with a high level of data capture.
We have a proven capability of developing new, or customize our existing systems, to the specific requirements of a Contract/Client. We can quickly optimise data flow, management of information (job/order book, financial and safety/quality performance), thereby avoiding duplication of activities and cost. Our Clients typically have access to our systems, providing full transparency and enabling up to the minute transfer of information.
Examples of our ability in this area include our in-house developed MIMS (Cork Water Metering) and WIMS (Irish Water Metering) systems which have together managed and tracked over 2,000,000 individual tasks/jobs, as well as our Cleverlogs Wi-Fi management portal. Likewise we have developed and implemented similar systems on our In-Home Installation Projects. We also develop bespoke solutions using “off the shelf” products such as Geopal, Smartsheets, Fast Draft, Exchequer and BIM, which we integrate into our process and systems to ensure maximum efficiency, across our business.
Mainline has installed over 40,000 electricity meters nationwide for PrePayPower Ltd. Working together with our Client from the outset we agreed a pricing structure based on an open-book approach and developed an in-house IT app based Job Management System (JMS) with a Web access portal to enable our Client receive live updates and reports. At its peak the project involved the installation of over 500 meters per week nationwide.
The first step in the above project involved significant Customer-side leakage investigation works in over 14,000 homes. Overall the “First Fix” services in the West and South West Regions involved the provision of Leak Investigation Services, as well all subsequent necessary Leak Repair Works, to the external “Customer Side” pipework of Irish Water Customers. In total over 14,000 leak investigations and 3000 leak repairs were effected.